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Privacy Policy

Last updated: 05.08.2025

At TopProduit.ch, we respect your privacy. This policy explains how your personal data is collected, used, and protected.

1. Data collected

We only collect data necessary for the proper functioning of our store, including:

  • First and last name

  • Mailing address (for delivery)

  • E-mail address

  • Phone number

  • Payment information (processed via secure third-party services – not stored by us)

2. Use of data

Your data is used for:

  • Process and ship your order

  • Contact you in case of problems

  • Respond to your requests via our customer service

  • Possibly send you emails related to your order (confirmation, tracking, etc.)

3. Storage and security

We store your data in a secure environment provided by our web service provider (Wix).
No payments are processed directly on our site: banking data is transmitted in encrypted form to partner services such as PayPal, Stripe, etc.

4. Retention period

Customer data is stored:

  • as long as necessary to ensure order tracking,

  • then archived for accounting or legal purposes for a maximum period of 5 years.

5. Sharing of data

TopProduit.ch does not sell or share your personal data with third parties for commercial purposes.
They can only be transmitted:

  • to technical service providers (payment platforms, shipping services),

  • to the authorities in case of legal obligation.

6. Your rights

In accordance with Swiss and European regulations (GDPR), you have several rights:

  • Right of access: you can request the data we hold about you.

  • Right of rectification: in the event of an error in your data.

  • Right to erasure: you can request the deletion of your data if it is no longer necessary.

  • Right to object: you can refuse the use of your data for prospecting purposes (which we do not do).

For any request, write to:
📧 topproduit@hotmail.com

7. Cookies

Our site uses technical cookies necessary for its proper functioning.
Third-party tools (such as Google Analytics or Facebook Pixel) may also be used for audience measurement or marketing campaigns, only if you consent via the cookie banner.

You can manage your preferences at any time from your browser.

8. Modifications

This policy may be updated at any time. The date of last update appears at the top of this page. We encourage you to review it regularly.

9. Contact

For any questions related to the protection of your data, please contact:
📧 topproduit@hotmail.com

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